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SALES & SERVICE COACH - Ronkonkoma NY
Company: Capital One
Location: Ronkonkoma, NY
Posted On: 10/23/2009
Summary:
Provide one on one coaching for the region’s branch management team with a focus on increasing their capability and leadership skills. These actions are executed by: documenting action plans, measuring and verifying results, analyzing, measuring behaviors and its impact on performance, and facilitating training as needed. Seek to spend approximately 80% of time in coaching – related activities.
Responsibilities:
Support District Managers to identify the areas of opportunities and make recommendations through action plans for improving branch performance
Implement and monitor performance improvement initiatives; finding ways to increase customer relationships, while improving customer retention
Conduct sales training including recurrent training within the branch based on trends levels of the location
Monitor action plan progress through follow up branch visits
Assist branch management in the assessment, measurement and enhancement of associate performance
Ensure the delivery of quality service and optimum sales through problem identification and problem resolution
Conduct periodic performance updates with District and Regional managers
Professional Credentials/Experience/Skills:
CREDENTIALS
Universal Workstation
Microsoft Office Products
Bank Productsdf-lj More...
Experience
Basic Qualifications:
• High School Diploma or GED equivalent
• 5+ years of bank management experience and/or retail banking experience
• Project management experience
• Knowledge of PC systems/applications
• Thorough understanding of the banking policies and procedures
Preferred Qualifications:
• Superior organizational/planning/project management skills
• Time management skills
• Independent and self motivated
• Excellent verbal and written communication skills
• Ability to motivate, lead and manage
AUTONOMY AND SUPERVISORY RESPONSIBILITIES:
• Level of Supervision Needed:
• Structure Level:
• Reporting to:
• Management of Others:
Capital One will not file non-immigrant visa petitions for alien workers.
As a recipient of TARP funding subject to the ARRA, Capital One will not sponsor new H-1B petitions or transfer existing H1B visas for new hires to Capital One.
No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.
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